We want to make sure you are completely happy and confident in your purchase so we've answered some of the most commonly asked questions below.

Frequently Asked Questions


What Epoxy should I use for my project?

How thick can I pour Flow Cast in a single pour?

How can I calculate how much epoxy I need


What should I finish my project with?

Do I need to use the Rubio Part B Accelerator?


What different kind of pigments do you have?

How much Pigment should I add to my pour?


When will my order ship?

I ordered your largest epoxy size and didn't get a tracking number - where is it?

Why hasn't my order arrived?

Where is the rest of my order?

Can I order online and pick it up in person?

Will my shipment have any additional charges when it arrives?

I received my shipping confirmation and noticed that I entered the wrong address, what do I do now?

Can you send me a tracking number?

What if my shipment gets lost?

I am not Canadian and don't want to pay CAD prices

What is your refund policy on my order?

Do you ship to my Country?

You are sold out of a product, do you have more available?

Do you have Larger Wood Available?

I placed a wood order and have a request

How many points can I redeem from your Reward Program at once?