We want to make sure you are completely happy and confident in your purchase so we've answered some of the most commonly asked questions below.

Frequently Asked Questions


When will my order ship?

I ordered your largest epoxy size and didn't get a tracking number - where is it?

Why hasn't my order arrived?

Where is the rest of my order?

Can I order online and pick it up in person?

Will my shipment have any additional charges when it arrives?

I received my shipping confirmation and noticed that I entered the wrong address, what do I do now?

Can you send me a tracking number?

What if my shipment gets lost?

I am not Canadian and don't want to pay CAD prices

What is your refund policy on my order?

Do you ship to my Country?

You are sold out of a product, do you have more available?

Do you have Larger Wood Available?

I placed a wood order and have a request

How many points can I redeem from your Reward Program at once?


What Epoxy should I use for my project?

How thick can I pour Flow Cast in a single pour?

How can I calculate how much epoxy I need


What should I finish my project with?

Do I need to use the Rubio Part B Accelerator?


What different kind of pigments do you have?

How much Pigment should I add to my pour?