We want to make sure you are completely happy and confident in your purchase so we've answered some of the most commonly asked questions below.

Frequently Asked Questions

Reuseable Forms

What is the difference with One Piece and No Seal Molds?

How do I get my project out of my form?

My Form Isn't Flat - Is that normal?

How Deep can I pour in these forms?

What comes with the forms?

How many times can I use these forms?

What does Lifetime Warranty Mean for your One Piece Resin Molds?

Is Release Agent Necessary on Empire Molds?


How thick can I pour Flow Cast in a single pour?

How can I calculate how much epoxy I need

My Resin is Crystallized / Is flaky / Cloudy

What is the Mixing Ratio for Resin?

What is the Cure Time for Epoxy?

Why did my resin project not cure?

Do you Price Match?


What size Bit should I use / What depth should I route to?

How do I attach the template to my piece?

My Template has scratches / chipped edges


What different kind of pigments do you have?

How much Pigment should I add to my pour?


What should I finish my project with?

Do I need to use the Rubio Part B Accelerator?

How do I apply Rubio?


How Do I use the '10% discount on your 1st order' / I did not receive the 10% off code when I signed up

Can I use multiple Discount codes?

With your rewards program, what is the maximum dollar amount I can redeem ?


When will my order ship?

I ordered your largest epoxy size and didn't get a tracking number - where is it?

How do I get Free Shipping?

Why hasn't my order arrived?

Where is the rest of my order?

Can I order online and pick it up in person?

Will my shipment have any additional charges when it arrives?

I received my shipping confirmation and noticed that I entered the wrong address, what do I do now?

Can you send me a tracking number?

What if my shipment gets lost?

I am not Canadian and don't want to pay CAD prices

What is your refund policy on my order?

Do you ship to my Country?

You are sold out of a product, do you have more available?

Do you have Larger Wood Available?

I placed a wood order and have a request

How many points can I redeem from your Reward Program at once?