Refund policy

Returns

Orders that have been Shipped:
Unfortunately due to the items we ship, we do not accept any returns unless you are able to come to our Store location and return it.

Purchases In Store:
To be eligible for a return, your item must be unused and in the same condition that you received it (I.E Un-opened / un-sanded / no cuts have been made to the wood products etc.)

If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange
To complete your return, we require your name and order number
If you are approved, your refund will be processed and the credit will automatically be applied to your original method of payment (Typically within 3 - 5 business days)

Late or missing refunds (If applicable):
If we have approved you for a refund and you haven’t received it yet, please go through the following steps:

Check your bank account and pending items
Contact your credit card company (It may take some time before your refund is officially posted)
Contact your bank. Depending on who you bank with, time could vary before a refund is posted
If you’ve done all of this and you still have not received your refund, please contact us at info@jeffmacksupply.com

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to info@jeffmacksupply.com